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Frequently Asked Questions

Watch the How it works video HERE

If you are having difficulty with something, check out our Troubleshooting page.

Our Products

All products sold on are new and packaged from the factory.  Firearms are shipped to local Federal Firearms Licensed (FFL) dealers in your area either from our facility in TN or from one of our partners across the country. does not itself warrant any of the products sold on our site.  All products retain their manufacturer warranty as stated in the literature accompanying the item.


Registration is FREE and easy.  You must be 21 years of age or older and a resident of the United States.  Registration and payment information must match.  Please note that the name that is registered must be the transfer name.  We give you five free bids when you register just to let you see how it works and give you time to look around and decide if you want to stay and participate in the auctions.



Why do I need to buy bids? is a pay-to-bid auction format also known as a penny auction.  Each bid placed on an auction are purchased in bid packs ranging from 50 to 1000 bids. 

How do I purchase bids?

Upon successful registering at you will receive 5 Free bids in your account.  We recommend placing a few bids on-the-house to see how the system works.  You can then purchase bids from the Home page by clicking on the Buy Bids link and following the instructions.  You must be logged in to purchase bids.  If you are not logged in the Buy Bids button will be replaced by the Register now button.   Once you have completed a Bid Pack purchase the bids will automatically be added to your account for immediate use.  Please remember that bids cost money, so bid responsibly. 

How much do bids cost?

Bid costs range from 70 cents to 90 cents each depending on the size of the Bid Pack you purchase.  The larger the Bid Pack - the lower the average cost per bid.  Bids can also be won in Bid Pack auctions daily.  Hint - many Bid Pack auctions sell for only a few bids and these auctions are a good way to lower your average bid cost or to save up for a higher ticket item auction.

What is the Bid Butler for?  Why should I use it?

The Bid Butler is an internal feature of, which allows you to determine the starting price and the number of bids to place.  This is the most accurate and simplified way to Bid on this format of auctions.  The Bid Butler will place bids for you  while you are away from your computer or to ensure that you don't make mistakes.  Single bidding is done by manually clicking the Bid button each time you want to bid and can be used at any time. 

What is the difference of Single Bidding?

Single bidding is placing a bid by clicking the Bid button each time you want to place a bid.  We do not recommend Single bidding within less than 3 seconds on the clock to avoid internet lag.  Internet lag can be caused anywhere along the chain between your finger and the computer to the wifi to the router, hub, ISP, and servers.  We recommend using the Bid Butler which is set on the servers and is not subject to internet lag.

I won my first auction.  What now?


You will receive an email confirming your winning bid.  You will be prompted to follow the link to check out and pay the final bid price plus shipping.  You can also reach the check out page through the My Account Section under Auctions I've Won.  Simply Click on the Get Prize link and follow the checkout instructions.  We accept all major credit cards.

It is important to note that firearms are delivered to the registered name on the account which MUST match the name on the credit card used to purchase the item.  Everything must match from sign-up to background check to transfer of the gun.  No Exceptions.

How does it work when I win a firearm? operates in compliance with all Federal, State and Local firearms laws.  It is YOUR responsibilty however to ensure that any item you are bidding on complies with the laws in your area. does not offer legal advice on the applicable laws in your area. 

Once you pay for your won auction, you will be prompted to select a local dealer to conduct the background check and tranfer the gun to you.   Many dealers charge a nominal transfer fee of $25-$50 depending on your area.   You are responsible for the cost of the return.  If you do not pay it, that cost will be debited from you outstanding wins prior to their shipment and your account may be suspended.  If you are not eligible to purchase a firearm, please do not bid on those auctions as no bids will be refunded.

What if I bid on an auction and don't win?

All Auctions at have the Buy it Now option.  You never have to walk away from the total value of your bids.  If you don't win the auction you have the option to purchase the auction item using the Buy it Now feature.  Simply click the Buy it Now button on the Auction Page and the Buy it Now feature will calculate your savings.  You will be credited 50 cents for each bid placed in that specific auction towards the purchase price. 

PLEASE NOTE: You can only use the value of your placed bids up to the product value. If the value of your placed bids is higher than the product value, then the bids in excess of the product value cannot be counted towards Buy It Now. The Buy It Now purchase price can never be below zero.

You can buy the product using the Buy it Now feature at any time after placing your first bid on the product, and up to 48 hours following the auction closing time.

When you decide to buy the product you will no longer be able participate in that specific auction.  Any Bid Butlers you have placed on that auction will be cancelled and the remaining Bid Butler bids returned to your bid account. The auction will continue uninterrupted for all other users.

Because stock on some auction items is limited all Buy it Now options may be substituted by a gift card of your choosing if the item is no longer in stock.  If you prefer to receive a certificate instead of your win and the item is in stock, the certificate will be for 85% of the total of the item price plus shipping cost. You must notify Bidgunner within twenty-four (24) hours of the auction close to exercise this option.

If you do not win an auction and choose not to exercise the Buy It Now option, your spent bids are non-refundable.

Can I return a purchased product?

Since firearms are tightly controlled all sales on firearms are final.  You are responsible for Inspecting your firearm prior taking a transfer from Your FFL.  If it is defective, leave it with the ffl dealer and contact  Arrangements will be made for the return of the firearm and a replacement will be sent. Firearms may only be returned if they have a manufacturer defect.  If you take delivery of the firearm it is considered a used gun and this makes everything more difficult. 

What are the different types of auctions?

Standard auctions start at a zero and increase by a penny with each bid. Should the increase be greater than a penny it will be clearly indicated on the auction detail page. For example some auctions may increase by 2, 5, 10 cents or more per bid depending on the auction setup and prize but the increment will always be clearly indicated.

Featured auctions are for firearms.  These items will include rifles, handguns and shotguns.  If you have a criminal record, will not pass the background check or are ineligible to have and/or own a firearm, please do not bid on these auctions as you will not be refunded bids and/or other applicable fees.

Rookie auctions are for bidders who have not won an auction before. (Please note that Bidgunner's software allows a 24-hour grace period after somebody's first win when they can still bid on rookie auctions, this prevents them from losing bids they may have placed on an ongoing auction.)

How does the Bid Butler work?

The Bid Butler is an automated bidder that can bid for you.  It is important to note that over 90% of auctions won on are won using the bidbutler.  When you set the bid butler, it is set on the servers and it will place the number of bids set by the user and from the starting price of your choosing.

The Bid Butler automatically bids for you each time someone else places a higher bid. Your Bid Butler will begin bidding once the auction price is equal to or higher than the price you set it to start at (for example, if you set it to start at $10.00 the first bid will be placed once the auction price is $10.00, not when it is $9.99). The Bid Butler will automatically stop bidding when the bid butler runs out of bids or the auction closes. Your Bid Butler will only bid when you do not have the highest bid. It will not begin to bid until it sees the price you enter.

Please note that if you set multiple bid butlers and they overlap, you can cause them to bid against each other.

How do I set up a Bid Butler?

On the auction detail page just enter the price you want the Bid Butler to start bidding and the total number of bids you wish for the Bid Butler to place. Then click the "Activate" button to save your settings and activate your Bid Butler.  It is wise to check your bid butler in the My Account/Bid Butler section to make sure it is correct. You can delete Bid Butlers in that section.

How do I remove the bid butler?

To delete a Bid Butler once it is activated, go to the Bid Butler tab in the my account section.

What happens when several Bid Butlers are competing on the same auction? 

All Bid Butlers will take turns bidding and place bids at the interval decided by you and the timer logic.  If your Bid Butler is bidding more than it should - you probably have more than one Bid Butler bidding and should delete one in the Bid Butler section of the My Account page.

Why is my bid butler bidding more frequently that other people's bid butlers?

The bid butler begins bidding when the price you set is crossed.  If you set multiple bid butlers and the first bid butler has not run out of bids when the second price you set is crossed, your second bid butler will begin bidding; even though the first bid butler is not out of bids.  If this occurs, you will bid against yourself.  Please check the bid butler tab in the my account section to verify that you do not have bid butlers that will overlap.

How many auctions can I win?

To assure a fair and unbiased site, Bidgunner reserves the right to limit the number of won auctions per account to 2 long guns,3 hand guns and 12 non-firearm items per 30 days rolling.

There are four categories of auctions.  Rookie, Gold, Silver, and Bronze.

Gold Auctions are for all long guns (rifles and shotguns), Silver Auctions are for handguns and Bronze Auctions are for non-firearm items. Buy Now items are excluded from the Gold, Silver and Bronze win limits as they have no limits. 

Any single user is limited to winning three (3)  rifles and/or shotguns (Gold Auctions), three (3) handguns(Silver Auctions), and twelve (12) non-firearm items (Bronze Auctions) in any rolling 30 day period. Buy Now items do not count toward your win limit.  If you've already reached your win limit, you should be automatically excluded from bidding. However, if you are not excluded by the system, it is your responsibility to know not to bid and stay within the win limits listed above.  Bid butlers set prior to reaching win limits need to be removed as they will not be excluded from bidding.  If you or your bid butler bid after reaching your win limit, your bids will not be refunded. If you win an auction after reaching your win limit, you will not be granted the win and you will not receive the item.  Anyone who violates the win limits may be temporarily or permanently suspended from use of   Any win limits are subject to change at the sole discretion of 

The timer went to zero but nothing happened. Is something wrong?

The timers will occasionally show ZERO for a few seconds especially when bidding is heavy.  This is due to the algorithm logging bids that have come in at the last second in their respective order.  Hint - Your Bid Butler will not let you lose due to internet lag.  Because the Bid Butlers are located on the server where the algorithm is calculated there is no lag due to connection errors.  WE DO NOT RECOMMEND SINGLE BIDDING WITH LESS THAN 3 SECONDS ON THE CLOCK. There is always internet lag and the bid has to be seen by the Bidgunner computer to be counted.


It could happen if someone has won the auction.  Simple wait a few seconds and the information will refresh to reflect the auction status.  It is also possible that your internet connection has experienced a temporary interruption. In this case refreshing or reloading the page would rectify the issue.

Note that for the best performance or if you should notice timer issues it is important to remember that your bandwidth or how much you are using your internet connection for other activities is likely the cause.

Why does the timer reach 00:00:00 before the auction has ended?

All bids are governed by the servers at When a bid is received before the auction time on the servers reach 00:00:00, our servers accept the bid, verify it, and then send a signal to all current users.  There can be a slight delay for this to occur.

To avoid any issues we recommend using the latest internet browsers and reducing the number of plugins or add ons that may be installed.

You must also factor in the time it takes for bids to reach our servers. In order to allow all users the same opportunity to bid, our servers will wait for an additional few seconds for any placed bids to reach our servers and close the auction.

My auction timers stop constantly and I have issues placing bids. What can I do about it?

Due to the constant communication with the servers to manage the auction timers and bids, some wireless or satellite internet connections are not stable enough to deliver acceptable use of the auction site.

Please try the rebooting your wireless modem to see if the connection quality improves. Some of our customers use the Bid Butler when the connection quality is bad. Bid butlers are registered and run on the server, so you can bid regardless of your connection quality.

Remember, bidding is doing business over the internet.  Any time you do business over the internet, you are subject to internet lag.  Internet lag can be due to your connection but it can also be due to bad weather, internet traffic, you power company, your ISP, other web pages or programs you are utilizing and multiple other reasons.   We do not recommend single bidding with less than 3 seconds on the clock as this can cause your bid to be received by the server after the auction has closed.  If this occurs, you will get a ‘Bid Not Valid’ error. 

What if I live in a city or state that has restrictions on what kind of guns I can own?

If you win an item that is not compliant with your state laws,, at our option, will substitute a different firearm or gift certificate for the retail price of the item plus shipping.

What if I am not sure if a firearm is state compliant?

If you need to check to see if a firearm is compliant with your state, you can look at the state firearm registration, call the local authorities or try asking a local ffl dealer. Employees of are not equipped to answer the state laws for you.

What is your policy when you are having technical difficulties?

In the unlikely event that a technical issue occurs on, the auction will be reviewed and possibly invalidated.  If the auction is invalidated, all bids placed will be refunded. 

Should an auction be paused, it will be clearly indicated that it is paused and in such a case the remaining time for the auctions, the current bidding price and the current highest bidder will be recorded. After the disruption has been resolved, the auctions will be continued and 10 minutes will be added to the remaining times for the auctions.