Watch the Bidgunner.com How it works video HERE
If you are having problems, you may also want to look at our Troubleshooting page.
All our products are brand new; unless specifically delineated on the auction page. They are great brands you already know and love. Firearms are shipped from a bona fide dealer and follow any and all Federal and/or State regulations.
Registration is FREE and easy. You must be 21 years of age or older and a resident of the United States. Registration and payment information must match.
How do I purchase bids?
In order to start bidding you need to buy a bid pack.
You can purchase a bid package on the Buy Bids page. Simply login and click the Buy Bids button at the top right of the screen. You can pay securely with most major credit cards and bids are instantly credited to your account.
What does it cost to buy bids?
Bids are on average 65 cents on our most popular and larger packages and slightly higher for smaller bid packs. Packs range between 50 and 500 bid packs. We accept most major credit cards and bids are instantly credited to your account.
Are your products new?
Yes, all of our products are new.
I won an auction, what happens next?
Congratulations! First, you will receive an e-mail confirming your winning bid. You will also see your won auction within your dashboard. To access your dashboard simply login to your account.
From within your account dashboard you will see a button appear to pay for auctions that you have won titled "Pay For Auction". You can pay for the product and confirm your mailing address. We will ship the product once payment of the purchase price and any outstanding fees is confirmed. Shipping is usually within 21 days from the confirmed payment, generally much faster.
If you win a firearm, user registration, payment information and the person taking delivery must match (must be exactly the same person) or delivery will be denied. Please do not try to evade these rules as any cost associated with noncompliance will not be refunded. These costs include but are not limited to cost of bids, closing cost of the auction, cost for choosing BIN, shipping, cost for the transfer and/or delivery of the item and/or any other costs incurred by the user. You must pay for any auction wins within forty-eight hours of the auction closing.
Where do the Firearms come from?
All firearms are shipped direct from BudsGunShop.com which is a division of Bud’s Gun Shop, 1105 Industry Road, Lexington, KY 40505. Phone number: 859-368-0371. Bud’s Gun Shop is a bona fide firearms dealer.
How does it work when I win a firearm?
Firearms are regulated by Federal and State Laws. Any federal and/or state law pertaining to your purchase must be strictly followed. You are responsible for passing the background check and being able to complete the purchase. Once you pay for your won auction, you will need to find a dealer who can legally receive the product. http://www.budsgunshop.com/catalog/ffl.php will provide a list of preferred FFL dealers. You will need to pay that dealer the transfer fee and fill out the necessary documentation in order to receive the product. If for any reason you are unable or ineligible to receive the firearm, the dealer will have to return the item. You are responsible for the cost of the return. If you do not pay it, that cost will be debited from you outstanding wins prior to their shipment and your account may be disabled. If you are not eligible to purchase a firearm, please do not bid on those auctions as no bids will be refunded.
What if I bid on an auction and don't win?
Everybody wants to win, but if you don't your bids aren't lost if you use our "Buy It Now" (BIN) option. Each bid you place gives you 50 cents of credit towards the retail price of the item (which is the same as the Budsgunshop.com price). Once the auction is over or you decide that you are done bidding, just click the "Buy Now!" button on the auction screen. The retail price and your bid credit is always shown there while you are logged in. Once you select the "Buy It Now" option you will be taken to our secure checkout page, where you can pay any remaining amount for the item after the bids you placed are credited.
PLEASE NOTE: You can only use the value of your placed bids up to the product value. If the value of your placed bids is higher than the product value, then the bids in excess of the product value cannot be counted towards Buy It Now. The Buy It Now purchase price can never be below zero.
You can buy the product using the Buy it Now feature at any time after placing your first bid on the product, and up to 48 hours following the auction closing time.
When you decide to buy the product you will no longer be able to take part in the auction, and any Bid Butlers you have placed on that auction will be cancelled and the remaining Bid Butler bids returned to your bid account. The auction will continue uninterrupted for all other users.
Bidgunner.com reserves the right to substitute a certificate for Budsgunshop.com for the Buy Now feature if the orders for a firearm exceed our stock. If you prefer to receive a Budsgunshop.com certificate instead of your win and the item is in stock, the certificate will be for 85% of the total of the item price plus shipping cost, you must notify Bidgunner within twenty-four (24) hours of the auction close to exercise this option.
Can I return a purchased product?
All sales are final. Firearms may only be returned if they have a manufacturer defect. If you receive an item with a manufacturer defect, contact us for replacement instructions.
What are the different types of auctions?
Standard auctions start at a zero and increase by a penny with each bid. Should the increase be great than a penny it will be clearly indicated on the auction detail page. For example some auctions may increase by 2, 5, 10 cents or more per bid depending on the auction setup and prize but the increment will always be clearly indicated.
Featured auctions are for firearms. These items will include rifles, handguns and shotguns. If you have a criminal record, will not pass the background check or are ineligible to have and/or own a firearm, please do not bid on these auctions as you will not be refunded bids and/or other applicable fees.
Rookie auctions are for bidders who have not won an auction before. (Please note that Bidgunner's software allows a 24-hour grace period after somebody's first win when they can still bid on rookie auctions, this prevents them from losing bids they may have placed on an ongoing auction.)
A 50-50 Auction adds a $50.00 Budsgunshop.com gift card code to the auction for anyone who uses AT LEAST 50 bids, does not win the auction and processes the buy now option on that particular auction. There is no additional cost added to the purchase price for the $50.00 Budsgunshop.com gift card code.
How does the Bid Butler work?
The Bid Butler monitors your bid when you cannot be on line, or when you would like to have bids placed automatically for you. You simply decide what price to begin bidding and how many bids you want to place.
The Bid Butler automatically bids for you each time someone else places a higher bid. Your Bid Butler will begin bidding once the auction price is equal to or higher than the price you set it to start at (for example, if you set it to start at $10.00 the first bid will be placed once the auction price is $10.00, not when it is $9.99). The Bid Butler will automatically stop bidding when the bid butler runs out of bids. You can set your Bid Butler to bid either fully randomly, or bid in the last ten seconds of the auction. Your Bid Butler will only bid when you do not have the highest bid, so don't worry about the system making you bid against yourself
How do I set up a Bid Butler?
On the auction detail page just enter at what price you want the Bid Butler to start bidding and the total number of bids you wish for the Bid Butler to place. Don't forget to click the "Activate" button to save your settings and activate your Bid Butler.
How do I turn the Bid Butler on/off/remove?
To adjust a bid butler once it is activated, go to the Bid Butler tab in the my account section.
What happens when many Bid Butlers are competing on the same auction?
All Bid Butlers will take turns bidding until they run out of bids, and the Bid Butler that has the highest bid at that point will not continue bidding unless a user places a higher bid.
Why is my bid butler bidding more frequently that other people's bid butlers?
The bid butler begins bidding when the price you set is crossed. If you set multiple bid butlers and the first bid butler has not run out of bids when the second price you set is crossed, your second bid butler will begin bidding; even though the first bid butler is not out of bids. If this occurs, you will bid against yourself. Please check the bid butler tab in the my account section to verify that you do not have bid butlers that will overlap.
How many auctions can I win?
To assure a fair and unbiased site, Bidgunner reserves the right to limit the number of won auctions per user account.
There are four categories of auctions. Rookie, Gold, Silver, and Bronze.
Rookie auctions are marked with a picture of a pacifier on the home page. Rookie auctions are for those who have never, on any previous day, won any auction on Bidgunner.com; including bid packs.
Gold Auctions are for rifles and/or shotguns, Silver Auctions are for handguns and Bronze Auctions are for non-firearm items. Buy Now items are excluded from the Gold, Silver and Bronze win limits as they have no limits.
Any single user is limited to winning four (4) rifles and/or shotguns (Gold Auctions), three (3) handguns(Silver Auctions), and twelve (12) non-firearm items (Bronze Auctions) in any rolling 30 day period. Buy Now items do not count toward your win limit. If you've already reached your win limit, you should be automatically excluded from bidding. However, if you are not excluded by the system, it is your responsibility to know not to bid and stay within the win limits listed above. Bid butlers set prior to reaching win limits need to be removed as they will not be excluded from bidding. If you or your bid butler bid after reaching your win limit, your bids will not be refunded. If you win an auction after reaching your win limit, you will not be granted the win and you will not receive the item. Anyone who violates the win limits may be temporarily or permanently suspended from use of Bidgunner.com. Any win limits are subject to change at the sole discretion of Bidgunner.com.
The timer went to zero but nothing happened is something wrong?
The timer could go to zero and appear to stop if your connection to the Internet has an interruption and does not receive information from our server.
It could happen if someone has won the auction. Simple wait a few seconds and the information will refresh to reflect the auction status. It is also possible that your internet connection has experienced a temporary interruption. In this case refreshing or reloading the page would rectify the issue.
Note that for the best performance or if you should notice timer issues it is important to remember that your bandwidth or how much you are using your internet connection for other activities is likely the cause.
Why does the timer reach 00:00:00 before the auction has ended?
All bids are governed by the servers at Bidgunner.com. When a bid is received before the auction time on the servers reach 00:00:00, our servers accept the bid, verify it, and then send a signal to all current users. There can be a slight delay for this to occur.
To avoid any issues we recommend using the latest internet browsers and reducing the number of plugins or add ons that you may be installed.
You must also factor in the time it takes for bids to reach our' servers, and in order to allow all users the same opportunity to bid, our servers will wait for an additional few seconds for any placed bids to reach our servers to calculate the winner and close the auction.
My auction timers stop constantly and I have issues placing bids, what can I do about it?
Due to the constant communication with the Bidgunner.com servers to manage the auction timers and bids, some wireless or satellite internet connections are not stable enough to deliver acceptable use of the Bidgunner.com auction site.
Please try the rebooting your wireless modem to see if the connection quality improves. Some of our customers use the Bid Butler when the connection quality is bad; bid agents are registered and run on the server, so you can bid regardless of your connection quality.
If the connection is unacceptably unstable, please email us and we will happily refund any unused bids.
What if I live in a city or state that has restrictions on what kind of guns I can own?
If you win an item that you can't legally possess where you live, Bidgunner.com will substitute a Budsgunshop.com gift certificate for the retail price of the item plus shipping cost. You must contact us within 24 hours of the auction closing to notify us that you cannot receive the firearm where you live, and we will send you a gift certificate. If you do not e-mail within 24 hours there will be a $50 fee to return and restock the item. Your gift certificate will be sent when the item has been returned and restocked.
In addition please read the shipping policies at Budsgunshop.com (CLICK HERE), Buds can not ship firearms to some jurisdictions or states. If you live in a state where Buds can not ship firearms or ammunition, we will substitute an Amazon.com gift certificate for the retail price of any items that you win or purchase.
What is your policy when you are having technical difficulties?
In the unlikely event that a technical issue occurs and an auction closed prematurely, then all users that placed any bids within 10 minutes before the auction closed will have all bids that they placed in the auction that closed prematurely refunded.
Should an auction be paused it will be clearly indicated that it is paused and in such a case the remaining time for the auctions, the current bidding price and the current highest bidder will be recorded. After the disruption has been resolved, the auctions will be continued and 10 minutes will be added to the remaining times for the auctions.